When will my order be delivered?Your order will be delivered to the cargo within 3 business days after it reaches us. You can track the status of your order from the Order Tracking section in the top menu.
How can I see the delivery status of my order that is shipped?When we ship your order, we send you information via email and SMS. To track your cargo movements, you can enter the Order Tracking section in the top menu and click on the Cargo Tracking link. For questions about the cargo, you can contact the cargo company.
How can I perform a return/exchange process for my order?To perform a return/exchange process, you can send it free of charge with a statement indicating your reason for return/exchange in the note section located at the lower left of your e-archive invoice, along with your name, surname, signature, and the return code 914617129 from YURTİÇİ Kargo points.
Which products can I return?The packaging of the product you wish to return must be undamaged, unused; its barcode must be undamaged and not torn. You should send the product(s) you wish to return with its original box and all accessories.
How long does it take for the refund of the product price?All transactions related to the returned product are initiated when your product reaches our warehouse and is finalized within 10 business days. The time it takes for the refund amount to be reflected on your statement varies from bank to bank.
Can I cancel my order?You can cancel your order by specifying your order code to the [email] address. Your refund will be reflected on your credit card within 10 business days. The time it takes for banks to reflect refunds on accounts varies.
